Refund Policy at GreenValleyFarm
Last updated: March 30, 2023
Thank you for dining with GreenValleyFarm. If you are not entirely satisfied with your purchase, we're here to help.
Returns
You have 30 minutes from the time of purchase to return an item if you’re unsatisfied with the quality. To be eligible for a return, your item must be uneaten, with the majority of the product intact, and in the same condition that you received it. Additionally, you must present the receipt or proof of purchase.
Refunds
Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, call us at +39 081 0123 4567 and send your item to: 17 Pizza Road, Naples, 80138, Italy.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-€ refundable.
Contact Us
If you have any questions on how to return your item to us, contact us at +39 081 0123 4567 or visit our website at greenvalleyfarm.sbs.
Non-Food Items
For non-food items such as merchandise or dining accessories, you have 14 days to return such items from the date you received it. To be eligible for a return, your item must be unused, in the original packaging, and in the same condition that you received it.
Food Safety
Due to food safety regulations, we cannot accept returns on any food items that have been delivered to you for more than 30 minutes.
Exceptions
Some items may be non-refundable or non-returnable. These include gift cards and perishable goods such as pizza toppings. Please contact us if you have concerns regarding specific items.
Amendments to Refund Policy
GreenValleyFarm reserves the right to alter or amend the terms mentioned in this Refund Policy at any time without prior notice. It is encouraged that customers review the policy periodically for any changes.